Problem Solving & Team Building

A systematic methodology and approach for identifying the causes of problems and to help teams collectively solve and improve their processes using best practise tools & techniques
Course Code
Course Delivery
Course Pre-requisite(s)
PSTB
2 Days
None
Objectives
Elements
Tools / Learning Approach
  • Demonstrate an understanding of the importance of effective teams to solve problems.
  • Use techniques that will help you achieve sustainable solutions.
  • Understand the team role and leadership to achieving teams objectives.
  • Provide the knowledge & understanding of why problem solving techniques should be used in a systematic way.
  • Understand the various methods for problem solving.
  • Identify the factors affecting problem solving and understand the need for consistent problem definition techniques.
  • Problem definitions.
  • Team working.
  • Role of team leader.
  • Belbin team roles.
  • Balancing teams.
  • Influencing teams.
  • Eight problem solving tools of quality.
  • Pareto charts.
  • Flowcharts.
  • Brainstorming.
  • Cause-and-effect diagram.
  • Check sheet.
  • Histograms.
  • Control charts.
  • Scatter diagrams.
  • Problem definition root cause
  • Root cause exercise
  • Individual Vs Team working
  • Demonstrations & Examples
  • Hands-on activities using process data
  • Oil price exercise
  • Presentation
  • Lost at sea - Problem solving
  • Brain storming - Solution Finding
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